RTO INFORMATION
Fitness Institute is a Registered Training Organisation (RTO) teaching the following courses
Aboriginal Community Engagement Strategy
Services Australia (Centrelink) Information for Students
Fitness Institute is registered for students wishing to apply for Centrelink payments over a period of:
- 26 weeks for the standalone SIS30321– Certificate III in Fitness
- 26 weeks for the standalone SIS40221 – Certificate IV in Fitness
- 52 weeks for the combined offering of SIS30321 – Certificate III in Fitness / SIS40221 – Certificate IV in Fitness (Marketed as Combo PT Course).
Fitness Institute Compliance Management
- Information on Fitness Institute’s policies, procedures and contract terms and conditions is available in our Student Handbook: Student Handbook (v8 Last Edited 11/11/2025) Fitness Institute’s Student Handbook details the Compliance Management process as well as information on:
- MARKETING
- PROVISION OF INFORMATION
- ENROLMENT AND SUPPORT
- ACCESS, EQUITY, INCLUSION AND WELLBEING
- LANGUAGE, LITERACY AND NUMERACY (LLN)
- DIGITAL LITERACY
- RECOGNITION OF PRIOR LEARNING (RPL)
- MUTUAL RECOGNITION / CREDIT TRANSFER
- PAYMENT OF FEES AND OTHER FINANCIAL TRANSACTIONS
- WORKPLACE HEALTH AND SAFETY AND RISK MANAGEMENT
- STUDENT SUPPORT SERVICES
- COUNSELLING AND DISCIPLINE
- FEEDBACK, COMPLAINTS & APPEALS
- WORKPLACE BULLYING AND HARASSMENT
- ANTI-DISCRIMINATION
- FACE TO FACE COURSE ATTENDANCE
- PRIVACY POLICY
- VERSION CONTROL
- VALIDATION STRATEGY
- ISSUING QUALIFICATIONS
- WITHDRAWALS
- WORK EXPERIENCE AND SUPPORT
- CHILD SAFETY AND WORKING WITH CHILDREN CHECKS
- EXTENSION REQUEST
See more on Course Enrolment and the Fitness Institute Privacy Policy below.
Audit Information
Re-registration as an RTO Granted. Registration Certificate 2015 – 2022
Re-registration as an RTO Granted. Registration Certificate 2022 – 2029
STUDENT FEEDBACK, COMPLAINTS AND APPEALS
Online form for student use (for use by enrolled students only).
Extenuating Circumstances
ENROLMENT & PRICING POLICIES
CONDITIONS
- Qualifications are not issued until full payment has been received for the course.
- PaySmart Charges apply for all payment plans – $1.95 per payment PaySmart Admin Fee and once off $14.95 setup fee.
Other Costs for Personal Trainer Courses
- First Aid and CPR Course (approx $110 – $150 depending on training provider)
- Suitable Laptop or Desktop computer with ADSL or NBN internet and Microsoft Office (Word, powerpoint, excel)
- Note that free versions of Microsoft office such as OpenOffice.org often cause formatting issues
- Gym membership or casual visits
- Skin Fold Callipers (approx cost $17)
- Blood Pressure Machine (approx cost $35 for a wrist BP machine or $60 for an arm BP machine)
- Tape Measure (approx cost $2)
- Recommended Software
- The Visible Body – Human Anatomy Atlas
- The Visible Body – Muscle Premium
- Recommended Books (additional to the Fitness Institute learner guide)
- Marchese, The Essential Guide to Fitness Use discount code READSAVE10 at the checkout (thanks to our friends at Cengage)
- Attridge, Fitness Trainer Essentials Use discount code READSAVE10 at the checkout (thanks to our friends at Cengage)
Payment, Refund and Completion Policy
- We will allow a refund or cease payments only in the instance that we (as Fitness Institute Pty Ltd) cannot or have not provided a service as stated in our terms and conditions.
Examples of this could be:
- Online Learning Management System (LMS) unavailable for a long period of time (e.g. weeks at a time) without tutors providing alternative means to reading, lecture and assessment materials
- Lecturers for a Face to Face course not turning up to instruct classes during allotted times (e.g. 5:30 – 9:30pm Mondays and Wednesdays, Saturdays 10am – 5pm)
Refunds are not issued if students choose not to complete coursework, do not attend class or find themselves too busy to complete the course.
Students must make every attempt to come to class to learn and participate in the practicals and make use of the Learning Management System as backup and support to learning.
Contracts cannot be canceled and students who become financially unable to continue payments can apply to have payments adjusted and service charges may apply. In severe medical cases, a request can be made to hold or reduce payments or a reasonable extension duration can be negotiated.
The cooling off period after the contract has been agreed to (signed electronically or by hand) is 48 hours.
Students taking longer than the agreed amount of time are required to pay an additional $100 per program stage (module) extension fee to cover costs associated with re-enrolment, marking and administration. Extensions can be purchased from the extensions page.
Certificates will not be issued until full payment has been made to the Fitness Institute, all assessments are marked competent and all work placement hours are completed. In the case of the “Combo” course (Certificate III and IV in Fitness), a student may request their Certificate III on completion of all module assessments, work placement hours and payment of at least half the total amount of the contract.
More information can be found at ACCC with regards to contracts.
Payment, Refund and Completion Policy
- We will allow a refund or cease payments only in the instance that we (as Fitness Institute Pty Ltd) cannot or have not provided a service as stated in our terms and conditions.
Examples of this could be:
- Online Learning Management System (LMS) unavailable for a long period of time (e.g. weeks at a time) without tutors providing alternative means to reading, lecture and assessment materials
- Lecturers for a Face to Face course not turning up to instruct classes during allotted times (e.g. 5:30 – 9:30pm Mondays and Wednesdays, Saturdays 10am – 5pm)
Refunds are not issued if students choose not to complete coursework, do not attend class or find themselves too busy to complete the course.
Students must make every attempt to come to class to learn and participate in the practicals and make use of the Learning Management System as backup and support to learning.
Contracts cannot be canceled and students who become financially unable to continue payments can apply to have payments adjusted and service charges may apply. In severe medical cases, a request can be made to hold or reduce payments or a reasonable extension duration can be negotiated.
The cooling off period after the contract has been agreed to (signed electronically or by hand) is 48 hours.
Students taking longer than the agreed amount of time are required to pay an additional $100 per program stage (module) extension fee to cover costs associated with re-enrolment, marking and administration. Extensions can be purchased from the extensions page.
Certificates will not be issued until full payment has been made to the Fitness Institute, all assessments are marked competent and all work placement hours are completed. In the case of the “Combo” course (Certificate III and IV in Fitness), a student may request their Certificate III on completion of all module assessments, work placement hours and payment of at least half the total amount of the contract.
More information can be found at ACCC with regards to contracts.
ENROLMENT STEPS
If you have any questions about the enrolment process, we are here to help you on 1300 079 089 (press 1 for careers) or please see our contact page.
Note: You must be an Australian Citizen or Resident to enrol in Fitness Institute courses.
If you are a non-resident, please send through your VISA information to Fitness Institute to confirm your eligibility.
Please note that Fitness Institute is not CRICOS registered, so those on a student visa will need to search this website.
For more specific entry requirements, please see “ENTRY REQUIREMENTS” on the specific course that you are applying for.
ENROLMENT STEPS:
- Complete Learning Language and Numeracy (LLN) test.
- Select your payment plan. Note: all payment plans, including specials, are available from relevant course pages.
- Create or confirm your USI and inform us of your USI in step 5.
- Register for Free Student Insurance with AUSactive (Select Student Member) and notify us of this number in step 5 (for PT/Fitness Courses only) or if working in the industry, advise your insurance provider and number.
- Validate your enrolment and sign our terms and conditions.
After your payment plan contract is completed, we will review the enrolment and activate the first portion of your course as soon as possible.
You can start to get organised by:
- Finding a mentor and suitable gym facility (if doing the Online PT course)
- Completing your First Aid Course HLTAID011 Provide First Aid (or update your HLTAID009 Provide cardiopulmonary resuscitation)
Thanks for choosing Fitness Institute and Making the Change in your life and inspiring others to do the same.
PRIVACY POLICY
Please see Fitness Institute’s privacy policy.
DIGITAL LITERACY
To successfully complete either the SIS30321 Certificate III in Fitness, SIS40221 Certificate IV in Fitness or SISSS00128 Group Exercise Leader, students are required to have a basic level of digital literacy to engage with online learning materials, assessments, and communication tools. As the fitness industry continues to embrace technology, developing these skills also supports professional readiness for modern coaching and client management environments.
Minimum Digital Skills Required
Students should be able to:
- Use digital devices such as a computer, tablet, and smartphone to access course materials and online platforms.
- Navigate our Axcelerate learning management systems (LMS) to complete online lessons, upload assessments, and track progress. See guide here.
- Communicate effectively online, including sending and responding to emails, participating in discussion forums, and attending virtual classes or meetings.
- Use common software applications, such as Microsoft Office or Google Workspace (Word/Docs, Excel/Sheets, PowerPoint/Slides), for creating and submitting documents and presentations.
- Manage digital files, including downloading, saving, naming, and uploading documents or media files.
- Access and interpret digital resources, including videos, PDFs, and interactive learning tools.
- Apply online research skills to find credible fitness and health information and reference it appropriately.
- Maintain digital security and privacy, including using secure passwords and recognising safe online practices.
Recommended Skills for Professional Readiness
As the fitness industry evolves, additional digital competencies will enhance career outcomes, such as:
- Using fitness apps and software for client programming, tracking, and communication.
- Understanding social media platforms for fitness marketing and client engagement.
- Collecting and interpreting data from wearable technology and digital training tools.
Required Hardware and Software to Complete Learning
- A suitable laptop or desktop computer with internet capable of streaming videos (recommended 2x monitors with at least 1920 x 1080 screen resolution for the best experience).
- A Smart Phone (capable of taking pictures and video and uploading to the web).
– The Axcelerate Learner App
– Additional access to other apps from the Apple Store or Google Play Store as required by the course (for example the Emergency plus app for First Aid courses). - Microsoft 365 (the free version is all that is required for access to Word, Excel, Powerpoint and OneDrive)
- Access to a printer and scanner to complete mentor and participant declarations
Support Available
Students who are not confident with these digital skills are encouraged to contact Fitness Institute for guidance and support resources prior to commencing their studies.